Gwalia Sweets | Bopal

“Subject: Formal Complaint Regarding Repeated Poor Service and Misrepresentation of Food Quality To Whom It May Concern, I am writing to lodge a formal complaint regarding the repeated unsatisfactory service and misleading practices at the Gwalia branch located at Bopal Cross Road, next to Murlidhar. This is not an isolated incident. Over the years, my parents, several members of our society, and I have experienced consistently poor service at this particular branch. The cashier and staff have repeatedly demonstrated a lack of concern for the quality and freshness of the food being sold. On 11 July 2026, I visited the store and specifically asked whether the samosas had been freshly fried, as I wanted fresh and hot food. The staff member handed me one samosa to check, and it was warm. Based on this, I purchased seven samosas and one kachori. However, upon reaching home and opening the package, I discovered that all the remaining samosas and the kachori were completely cold, as though they had been taken directly from refrigeration. This gave the impression that I had been deliberately misled into believing that the entire order was freshly prepared. The total bill amount of ₹176 was paid for this purchase. While the amount was subsequently refunded, the conduct of the staff and the repeated poor service are unacceptable. A refund alone does not address the inconvenience, disappointment, and breach of customer trust. Given that this is the fifth such incident involving this branch, I am seriously considering pursuing legal action against the owner and management of Gwalia for repeated misrepresentation of product quality and deficient customer service. I request that this matter be investigated thoroughly and that appropriate corrective measures be taken to ensure that other customers do not face similar experiences. Regards, Shivani Shah”

“Subject: Formal Complaint Regarding Repeated Poor Service and Misrepresentation of Food Quality To Whom It May Concern, I am writing to lodge a formal complaint regarding the repeated unsatisfactory service and misleading practices at the Gwalia branch located at Bopal Cross Road, next to Murlidhar., bopal Ahmedabad. This is not an isolated incident. Over the years, my parents, several members of our society, and I have experienced consistently poor service at this particular branch. The cashier and staff have repeatedly demonstrated a lack of concern for the quality and freshness of the food being sold. On 11 July 2026, I visited the store and specifically asked whether the samosas had been freshly fried, as I wanted fresh and hot food. The staff member handed me one samosa to check, and it was warm. Based on this, I purchased seven samosas and one kachori. However, upon reaching home and opening the package, I discovered that all the remaining samosas and the kachori were completely cold, as though they had been taken directly from refrigeration. This gave the impression that I had been deliberately misled into believing that the entire order was freshly prepared. The total bill amount of ₹176 was paid for this purchase. While the amount was subsequently refunded, the conduct of the staff and the repeated poor service are unacceptable. A refund alone does not address the inconvenience, disappointment, and breach of customer trust. Given that this is the fifth such incident involving this branch, I am seriously considering pursuing legal action against the owner and management of Gwalia for repeated misrepresentation of product quality and deficient customer service. I request that this matter be investigated thoroughly and that appropriate corrective measures be taken to ensure that other customers do not face similar experiences. older review (smae type of complaint done by me but no action had been taken) The cashier/ manager is a very rude and impolite person with no basic etiquette. It has happened with me thrice and once with my relative. Change the cashier or train him how to talk and treat customers. Very very pathetic person sitting at Bopal branch near to Murlidhar, SP ring road, bopal. Ultimately, I didn't buy from that branch today as the cashier was least bothered and rude”